RETURN & EXCHANGE POLICY

We offer high-quality LBD LED products at affordable prices. In rare cases, a customer may want to exchange or cancel the order; the request for the same shall be guided by LBD LED EXCHANGE, RETURN & CANCELLATION POLICY as detailed below.

EXCHANGE POLICY
  • Exchange requests can be accepted within 10 days of delivery, provided the goods are unused, uninstalled, undamaged, and in saleable condition with original packing, price tags, and labels.
  • The request will be at the sole discretion of LBD LED and subject to the availability of the new item selected.
  • The new item selected has to be of the same or higher value than the original purchase.
  • An inspection may be conducted by LBD LED to ascertain the condition of the item prior to the approval of the exchange request.
Return Request
  • Return requests can be accepted only in cases where there is a material defect/damage found in the product.
  • It’s mandatory to have an unboxing or unpackaging video to return an order.
  • For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery.
Cancellation Request:
  • In case of cancellation within 24 hours of placing the order, a full refund will be initiated.
  • Post the 24-hour window, you will be charged 10% of the order value as a restocking fee.
  • Contact us: Feel free to reach out for any inquiries or assistance